Question 1 of 10

Jane, a barrister specialising in employment law, is instructed by Patrick to represent him in a hearing at the Employment Tribunal. Patrick alleges that he was unfairly dismissed from his job. During the hearing, Jane cross-examines Patrick's former boss, Adaku, who is upset by her tone. Patrick loses his claim. Which one of the following best describes what procedure Adaku and Patrick should respectively follow if they wish to make a complaint about Jane?

A. Adaku should first use the complaints procedure at Jane's chambers to try to resolve her complaint. If this does not lead to a satisfactory outcome, she may complain to the Bar Council. If the Bar Council consider that Jane may have acted in breach of the Handbook rules, they will refer Adaku's complaint to the Legal Ombudsman. Patrick should make his complaint directly to the BSB. B. Adaku should first use the complaints procedure at Jane's chambers to try to resolve her complaint. If this does not lead to a satisfactory outcome, she may complain to the Legal Ombudsman (the LO). If the LO consider that Jane may have acted in breach of the Handbook rules, they will refer Adaku's complaint to the Bar Standards Board. Patrick should make his complaint directly to the BSB. C. Patrick should first use the complaints procedure at Jane's chambers to try to resolve his complaint. If this does not lead to a satisfactory outcome, he may complain to the Legal Ombudsman. If the Legal Ombudsman considers that Jane may have acted in breach of the Handbook rules, they will refer Patrick's complaint to the BSB. Adaku should do the same. D. Patrick should first use the complaints procedure at Jane's chambers to try to resolve his complaint. If this does not lead to a satisfactory outcome, he may complain to the Legal Ombudsman (the LO). If the LO consider that Jane may have acted in breach of the Handbook rules, they will refer Patrick's complaint to the Bar Standards Board. Adaku should make her complaint directly to the BSB.